FAQ
More questions? We have got it covered for you! Find a collection of frequently asked questions here.
Use of Taxdoo
To do so, please use the booking page at booking.taxdoo.com. After selecting the desired add-on, please enter all relevant information in the booking form. As soon as the booking form was sent, you will get a confirmation e-mail.
No, you do not need any special programming know-how to set up Taxdoo. You can link your interface by just a few clicks, and you also have a help guide available.
No, you do not need any special soft- or hardware to use Taxdoo.
Yes, you can authorise several users to use your dashboard. This lets you, e.g. configure direct access for your tax advisor.
Yes, you have the possibility to use several interfaces at the same time (e.g. JTL in combination with Amazon or eBay) without any risk of creating duplicates. Our help articles give you step-by-step guidance through the process of linking and point out all particularities.
We provide in-depth video documentation for our starter package customers, giving you an introduction into the key points and familiarising you with the use of the dashboard. We offer the opportunity to schedule an in-person onboarding meeting to customers of the professional or premium packages. For this, you will get a separate invitation by e-mail after you have booked it.
After the successful evaluation of your transaction data, we will make it available to you on your dashboard under the menu item "transaction data", e.g. as Excel and CSV. The Excel file additionally contains predefined filter options letting you check your data for correctness at the level of individual transactions.
Yes, there is generally the possibility for you to also receive data evaluations for past periods against an additional fee. Please consider, however, that special import conditions of individual interfaces may apply. We provide you with detailed information about this in the respective help articles about the interfaces in our help centre.
No, the processing of VAT returns is also tied to a transfer of power of attorney to our local partners. There is no possibility for you to receive individual reports, which you can then file on your own or let your tax advisor file on your behalf (exception: Austria).
No, VAT registration is always available only in combination with a subsequent filing of a report via our partner network and the use of our professional or premium package.
Yes, our cooperation is based on an active professional or premium package. This ensures that you can use your dashboard, our interfaces, our support, and the help centre. Moreover, we prepare the first data evaluations as part of the professional or premium package. This serves as the basis for VAT registrations/transfer of power of attorney, and/or use of additional add-ons. The applicable country package, however, will be invoiced only after completion of the registration or transfer of power of attorney (if applicable also retroactively if a retroactive filing of a tax return has been requested).
The length of time required for registration differs from country to country. However, you should plan in eight to twelve weeks after submission of the complete and correct documents to Taxdoo. After issuance of a VAT ID, it is required to file VAT returns with the effect that the applicable country package will be activated automatically.
No, the filing is normally done directly and simply by our partners. As soon as the report have been drafted and submitted, you will receive them by e-mail, or you can download them via your dashboard. If a payment obligation should be created, we will of course also directly inform you of this. Austria is an exception: The report must be submitted to the competent tax office there directly by you.
If at some point in the past you should have received a letter from a country for which we file VAT returns for you, please forward this letter to us. Our partners will then review this letter and take all necessary actions on your behalf. Of course, we will also inform you about the content of the letter and send you a summary in your language.
Contract & prices
You can cancel the starter and professional package with a notice period of two weeks toward the end of the month. The premium package can be cancelled with a notice period of six weeks toward the end of the annual contract. Your notice of cancellation must be sent to us in writing (e.g. by e-mail).
You can pay for the Taxdoo package optionally by credit card or SEPA direct debit mandate.
A downgrade from the premium package to another package is possible after the minimum period of one year. Upgrades and downgrades from other packages can be made in each case toward the first of a month. You can also book an upgrade retroactively from us. You can add further add-ons at any time, provided they are included in your package.
The payment method can be changed at any time on the dashboard under the menu item "payment method." It should be noted here that this menu item is visible only to the e-mail address you used previously, when you created the Taxdoo account. A credit card or direct debit can be saved as the payment method.
The VAT registration is generally free of charge, provided that you have submitted reports via Taxdoo for at least 12 months. If this is not the case, we will charge a registration fee of €500.
VAT and financial accounting
VAT registrations and reports be filed via Taxdoo in the following countries: Poland, the Czech Republic, Italy, France, Great Britain, Spain, Austria, Belgium, the Netherlands, Luxembourg, Denmark, Ireland, and Sweden.
Depending on the interfaces you have linked, the first evaluations are available at different points in time. For example, we receive your data from Amazon only once a month for the previous month – always around the beginning of the subsequent month. Interfaces like JTL, eBay, Shopify or others usually make initial data available on the day after the linking. Please note, however, that this depends on the concrete interface settings. You can find the respective import dates in the help articles that we offer for each interface.
Yes, Taxdoo also ensures that products with reduced VAT rates are evaluated correctly. For this, after posting your products, you tell us separately which ones are subject to a reduced VAT rate in one or more countries. However, we generally assume that your products are subject to the standard tax rate in the respective sales countries.
Yes, you have the option in these cases to use our CSV upload. But we recommend that you always use one of our standard interfaces if possible.