FAQ
More questions? We have got it covered for you! Find a collection of frequently asked questions here.
Use of Taxdoo
To do so, please use the booking page at booking.taxdoo.com. After selecting the desired add-on, please enter all relevant information in the booking form. As soon as the booking form was sent, you will get a confirmation e-mail.
No, you do not need any special programming know-how to set up Taxdoo. You can link your interface by just a few clicks, and you also have a help guide available.
No, you do not need any special soft- or hardware to use Taxdoo.
Yes, you can authorise several users to use your dashboard. This lets you, e.g. configure direct access for your tax advisor.
Yes, you have the possibility to use several interfaces at the same time (e.g. JTL in combination with Amazon or eBay) without any risk of creating duplicates. Our help articles give you step-by-step guidance through the process of linking and point out all particularities.
We offer the opportunity to schedule an in-person onboarding meeting to customers of the premium package. For this, you will get a separate invitation by e-mail after you have booked it.
After the successful evaluation of your transaction data, we will make it available to you on your dashboard under the menu item "transaction data", e.g. as Excel and CSV. The Excel file additionally contains predefined filter options letting you check your data for correctness at the level of individual transactions.
Yes, there is generally the possibility for you to also receive data evaluations for past periods against an additional fee. Please consider, however, that special import conditions of individual interfaces may apply. We provide you with detailed information about this in the respective help articles about the interfaces in our help centre.
No, the processing of VAT returns is also tied to a transfer of power of attorney to our local partners. There is no possibility for you to receive individual reports, which you can then file on your own or let your tax advisor file on your behalf (exception: Austria).
No, VAT registration is always available only in combination with a subsequent filing of a report via our partner network and the use of our professional or premium package.
Yes, our cooperation is based on an active professional or premium package. This ensures that you can use your dashboard, our interfaces, our support, and the help centre. Moreover, we prepare the first data evaluations as part of the professional or premium package. This serves as the basis for VAT registrations/transfer of power of attorney, and/or use of additional add-ons. The applicable country package, however, will be invoiced only after completion of the registration or transfer of power of attorney (if applicable also retroactively if a retroactive filing of a tax return has been requested).
The length of time required for registration differs from country to country. However, you should plan in eight to twelve weeks after submission of the complete and correct documents to Taxdoo. After issuance of a VAT ID, it is required to file VAT returns with the effect that the applicable country package will be activated automatically.
No, the filing is normally done directly and simply by our partners. As soon as the report have been drafted and submitted, you will receive them by e-mail, or you can download them via your dashboard. If a payment obligation should be created, we will of course also directly inform you of this. Austria is an exception: The report must be submitted to the competent tax office there directly by you.
If at some point in the past you should have received a letter from a country for which we file VAT returns for you, please forward this letter to us. Our partners will then review this letter and take all necessary actions on your behalf. Of course, we will also inform you about the content of the letter and send you a summary in your language.
Contract & prices
With Taxdoo, you generally have a notice period of two weeks to the end of the month for a monthly subscription. If you have a term contract of one year, the notice period is generally six weeks to the end of the term.
You can pay for the Taxdoo package optionally by credit card or SEPA direct debit mandate.
A downgrade from the premium package to another package is possible after the minimum period of one year. Upgrades and downgrades from other packages can be made in each case toward the first of a month. You can also book an upgrade retroactively from us. You can add further add-ons at any time, provided they are included in your package.
The payment method can be changed at any time on the dashboard under the menu item "payment method." It should be noted here that this menu item is visible only to the e-mail address you used previously, when you created the Taxdoo account. A credit card or direct debit can be saved as the payment method.
The VAT registration is generally free of charge, provided that you have submitted reports via Taxdoo for at least 12 months. If this is not the case, we will charge a registration fee of €500.
VAT
VAT registrations and reports be filed via Taxdoo in the following countries: Poland, the Czech Republic, Italy, France, Great Britain, Spain, Austria, Belgium, the Netherlands, Luxembourg, Denmark, Ireland, and Sweden.
Depending on the interfaces you have linked, the first evaluations are available at different points in time. For example, we receive your data from Amazon only once a month for the previous month – always around the beginning of the subsequent month. Interfaces like JTL, eBay, Shopify or others usually make initial data available on the day after the linking. Please note, however, that this depends on the concrete interface settings. You can find the respective import dates in the help articles that we offer for each interface.
Yes, Taxdoo also ensures that products with reduced VAT rates are evaluated correctly. For this, after posting your products, you tell us separately which ones are subject to a reduced VAT rate in one or more countries. However, we generally assume that your products are subject to the standard tax rate in the respective sales countries.
Yes, you have the option in these cases to use our CSV upload. But we recommend that you always use one of our standard interfaces if possible.
Financial accounting
This depends on your individual needs. The setup in the Taxdoo dashboard can be completed within a short time. Other settings that you have to make directly in your DATEV will require a little more time and attention. Please schedule at least one to two hours for this (depending on your individual needs).
The DATEV export is made available to all customers after the monthly data evaluation has been completed. This is usually between the 6th and 8th of the following month.
It is important to us that you get off to a good start. That's why we offer all customers a DATEV onboarding webinar for initial setup. In addition, our trained support team of DATEV specialists is available to answer your questions.
Yes.
Note: Payment reconciliation is only available if a payment provider is also connected.
Unfortunately, this is not possible. Our payment export is only created with the payment data that we receive via the payment interfaces. Other payment sources, such as the classic bank account, must be entered manually.
SKR03 and SKR04.
Yes, with the DATEV booking data service, the data can be conveniently transferred to DATEV.
Sales, returns, fees, payment data, shipments and Amazon commingling transactions.
As part of the DATEV accounting data export, we prepare the revenue and payment export for you with 6-digit GL accounts and 7-digit customers as standard. You can choose between 6-, 7- or 8-digit GL accounts.
We subdivide the debtors for revenues according to the sales channel and the marketplace. The debtors for reserves and disputes are subdivided according to the payment provider.
The storage of cost centers based on the sales channel is not provided for the DATEV posting data export. Due to the differentiation of debtors by sales channel and marketplace as well as the differentiation by payment provider, the data is already prepared accordingly so that no cost centers are required in this regard.
The reports can be created in the original currency or converted into euros by Taxdoo based on the ECB exchange rate.
Yes, in the Taxdoo user interface you can specify the start of your own financial year.
In general, this is possible, but please keep in mind that our support is limited to supporting our export when used in DATEV. If you don't use DATEV and would like to use the export, we can only provide you with limited support.
Note: This requires a transfer to the other financial accounting software. This means using the same DATEV tax keys and, for GB, the Factor 2 setup. It must also be possible to set up the individual G/L accounts in the same way as in DATEV.
Contact our experts!
Do you still have further questions? We will be happy to help:
Call us: +49 40 3688 145-16
Alter Wandrahm 13,
20457 Hamburg